Comments on: Ciaran McConnell from the BBC Complaints Department strikes again! http://www.thecep.org.uk/wordpress/2009/11/06/ciaran-mcconnell-from-the-bbc-complaints-department-strikes-again/ CEP News Blog Fri, 30 Jul 2010 19:31:09 +0000 hourly 1 http://wordpress.org/?v=3.0 By: britologywatch http://www.thecep.org.uk/wordpress/2009/11/06/ciaran-mcconnell-from-the-bbc-complaints-department-strikes-again/comment-page-1/#comment-3969 britologywatch Sat, 07 Nov 2009 07:44:33 +0000 http://www.thecep.org.uk/wordpress/?p=990#comment-3969 This post was somewhat delayed in publication, and I have subsequently received a further reply from the BBC, as follows: "Dear Mr Rickard "Thank you for your recent e-mail. Please accept our apologies for the delay in replying. We know our correspondents appreciate a quick response and we are sorry you have had to wait on this occasion. "I must explain that your original complaint contained a link to your open letter, as featured on an external website. However as this was you own material and published on an external website, we aren't obliged to open the link. "Despite this, I can assure you that we have noted your comments on this issue and I fully appreciate that you feel strongly about this matter. Therefore I would like to assure you that we have registered your comments on our audience log. This is the internal report of audience feedback which we compile daily for all programme makers and commissioning executives within the BBC, and also their senior management. It ensures that your points, and all other comments we receive, are circulated and considered across the BBC. "Thanks again for taking the time to contact us with your views. "Regards "Paul Hunter BBC Complaints" I'm debating whether and how to take this further. I'm considering complaining about programmes on an individual basis and referring them to Paul Hunter in each case. Already done so about one episode of the <a href="http://britologywatch.wordpress.com/2009/10/28/email-of-complaint-to-the-bbc-over-tonights-one-show/" rel="nofollow">One Show</a> on BBC1. Any suggestions welcome. This post was somewhat delayed in publication, and I have subsequently received a further reply from the BBC, as follows:

“Dear Mr Rickard

“Thank you for your recent e-mail. Please accept our apologies for the
delay in replying. We know our correspondents appreciate a quick response
and we are sorry you have had to wait on this occasion.

“I must explain that your original complaint contained a link to your open
letter, as featured on an external website. However as this was you own
material and published on an external website, we aren’t obliged to open
the link.

“Despite this, I can assure you that we have noted your comments on this
issue and I fully appreciate that you feel strongly about this matter.
Therefore I would like to assure you that we have registered your comments
on our audience log. This is the internal report of audience feedback which
we compile daily for all programme makers and commissioning executives
within the BBC, and also their senior management. It ensures that your
points, and all other comments we receive, are circulated and considered
across the BBC.

“Thanks again for taking the time to contact us with your views.

“Regards

“Paul Hunter
BBC Complaints”

I’m debating whether and how to take this further. I’m considering complaining about programmes on an individual basis and referring them to Paul Hunter in each case. Already done so about one episode of the One Show on BBC1. Any suggestions welcome.

]]> By: George Ireland http://www.thecep.org.uk/wordpress/2009/11/06/ciaran-mcconnell-from-the-bbc-complaints-department-strikes-again/comment-page-1/#comment-3962 George Ireland Fri, 06 Nov 2009 15:30:32 +0000 http://www.thecep.org.uk/wordpress/?p=990#comment-3962 Ah yes the Bigoted B******'s Coorperation, I expected nothing less. Ah yes the Bigoted B******’s Coorperation, I expected nothing less.

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